LVP88 Privacy Policy – Personal Data Protection for Malaysia Casino Members

LVP88 collects your personal data through a variety of methods — directly when you provide it during registration or while interacting with the platform, automatically as you use our services, and occasionally through legitimate third parties such as payment service providers. The following are the types of data we collect:

Identity & Account Data:

• Full name as per identity card (MyKad) or passport
• Date of birth and gender
• National identification number (MyKad) or passport number
• LVP88 account username and encrypted password
• An active email address
• An active Malaysian phone number
• Residential address

Financial & Transaction Data:

• Records of all deposits made via Touch 'n Go eWallet, GrabPay, DuitNow, FPX Maybank2u, CIMB Clicks, Boost, and ShopeePay
• Records of all withdrawal requests and their statuses
• Betting history and game participation records
• Current account balance and credit movements
• Bank account or eWallet details for withdrawal purposes (payment passwords are not stored)

Technical & Usage Data:

• IP address of the device used to access LVP88
• Web browser type and operating system
• Cookie data and session identifiers
• Logs of platform usage times and session durations
• Game play records including Gold Rush, Spartan Warrior, Cai Shen, Mermaid Gold, Book of Dead, The Dog House, and Hip Hop Panda
• General geolocation data (state or region) for security purposes

LVP88 uses collected personal data solely for legitimate and necessary purposes in delivering quality online casino services to Malaysian members. We do not use your data for unrelated purposes without your explicit consent.

With regard to LVP88 marketing and promotional communications specifically, we will only send you notifications, emails, or WhatsApp messages about new offers, bonuses, and tournaments if you have given your consent at registration or at a later date. You have the full right to withdraw this marketing consent at any time, with no effect on your account or services.

LVP88 does not sell, rent, or trade members' personal data to any third party for their own marketing or commercial purposes. This is an absolute commitment we will not compromise under any circumstances.

However, in the course of operating our services, there are limited situations in which your data may be shared with the following parties under strictly controlled conditions:

• Payment Service Providers: Payment gateways that process your deposit and withdrawal transactions — such as Touch 'n Go, GrabPay, DuitNow, and FPX — receive only the minimum data necessary to complete those transactions. They are governed by their own privacy policies and Bank Negara Malaysia regulations.
• Game Developers: In some cases, anonymised game statistics (with no personally identifiable information) may be shared with slots developers for technical game improvement purposes.
• Statutory Authorities: LVP88 will disclose your personal data to Malaysian statutory authorities — such as the Royal Malaysia Police (PDRM), courts, or relevant regulatory bodies — when required to do so by law or a valid court order.
• Technical Service Providers: Server hosting, cybersecurity, and technical support service providers involved in the operation of the LVP88 platform may have limited access to system data necessary for delivering their services. All such providers are bound by strict confidentiality agreements.

LVP88 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or accidental destruction. LVP88's data security infrastructure includes:

• 256-bit SSL Encryption: All data transmitted between your device and LVP88's servers is encrypted using 256-bit TLS/SSL protocol — the same standard used by Maybank, CIMB, and other leading Malaysian banking institutions.
• Stored Data Encryption: Sensitive data stored in LVP88's databases, including account passwords, is encrypted using strong hashing algorithms and cannot be recovered in its original form.
• Strict Access Controls: Access to members' personal data within LVP88 is strictly limited to staff who require it to perform their legitimate duties. All access is logged and monitored.
• 24-Hour Security Monitoring: An automated security monitoring system operates 24 hours a day to detect and respond to any suspicious activity or unauthorised access attempts.
• Regular Security Testing: The LVP88 platform undergoes regular penetration testing and security audits conducted by independent cybersecurity experts.
• Incident Response Plan: LVP88 has a comprehensive security incident response plan in place. In the event of any data breach that may affect your rights, we will notify you and the relevant authorities within the timeframe stipulated by Malaysian law.

Data Retention Period: LVP88 retains your personal data only for as long as necessary to fulfil the purposes of collection stated in this Policy, or as required by applicable Malaysian law. After an account is closed, financial transaction records are kept for a minimum of 7 years to meet AML compliance requirements, after which any data no longer required by law will be securely deleted.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you as a data subject have various rights in relation to the personal data LVP88 holds about you. LVP88 fully respects these rights and provides straightforward mechanisms for you to exercise them.

The LVP88 platform uses cookies and similar tracking technologies to enhance your user experience, ensure the platform functions correctly, and help us understand how members interact with our platform so we can continue to improve it.

Cookies are small text files stored on your device by your web browser when you visit the LVP88 website. They cannot carry viruses or malware, and they cannot access any other information stored on your device.

LVP88 uses the following types of cookies:

You can manage or disable optional cookies through your web browser settings at any time. Please note, however, that disabling essential cookies may affect the functionality of the LVP88 platform and your gaming experience. For detailed guidance on managing cookies in your browser, refer to your browser's help documentation.

The LVP88 platform is strictly for individuals aged 18 and above. We do not knowingly collect, process, or store personal data from individuals under the age of 18. Registration by minors is strictly prohibited and constitutes a violation of LVP88's Terms & Conditions.

Should LVP88 discover that personal data belonging to an individual under the age of 18 has been inadvertently collected through our platform, we will take immediate action to delete that data and close the relevant account. Any remaining balance in that account will be returned in accordance with the appropriate procedures.

In the course of its operations, LVP88 may transfer your personal data to servers located outside Malaysia for purposes such as platform hosting, data backup, and technical support. Any such transfers are carried out with adequate safeguards to ensure your data remains protected to a standard equivalent to or exceeding the requirements of Malaysia's PDPA.

Specifically, all cross-border data transfers carried out by LVP88 meet the following conditions:

• Data is transferred only to countries or entities that provide an adequate or equivalent level of data protection.
• Legally binding data transfer agreements are in place with all recipient parties involved.
• Equivalent technical security measures — including encryption in transit and at rest — are applied to all data transfers.
• Data transfers are solely for necessary operational purposes and are never used for selling or marketing your data to third parties.

If you have any questions, concerns, or wish to exercise any of the privacy rights set out in this Policy, please reach out to the LVP88 team through the following channels:

• Privacy Email: [email protected] (for privacy and data protection enquiries)
• Live Chat: Available 24 hours a day, 7 days a week via the LVP88 website in Bahasa Melayu
• WhatsApp: Contact the LVP88 support team via WhatsApp for immediate assistance in Bahasa Malaysia

We are committed to addressing all privacy-related enquiries within 14 business days of receipt. For more complex requests — such as comprehensive data access requests or suspected data breach complaints — a response may take up to 30 business days.